English | Bahasa Malaysia 1. Can I still perform payments during the cooling-off period?
During the cooling-off period, you will be able to perform payments with a cumulative total of up to RM250 for the whole period.
2. What kind of transactions can I perform during the cooling-off period?
These are the transactions that can and cannot be performed during this period: Transactions that can be performed | Transactions that cannot be performed |
· Top up of ShopeePay wallet via FPX, Giro, Credit Cards, or Debit Cards · Receive funds from any platform
· Perform payments up to a cumulative limit of RM250 (for both online and offline merchants), including checking out using ShopeePay on Shopee | Transfer of funds out of the ShopeePay wallet. These include: · DuitNow QR · DuitNow Transfer (via mobile number, account number, NRIC, and Army/ Police ID) · ShopeePay Ang Bao · Withdrawal of funds to bank account · Transfer via contact · Oversea Transfer · Merchant payments · Transfer from SPay to SPayLater |
The cooling-off period will last 12 hours from the time it is triggered.
4. What triggers the cooling-off period?
The cooling-off period will be triggered when one of the following actions are performed:
- ShopeePay account is activated for the first time
- A new device is used to login to the ShopeePay account
- The app is deleted, reinstalled, and logged in again on the same device
5. What happens if I try to perform a transaction during the cooling-off period?
You will be able to perform a transaction during the cooling-off period, however, you will have a capped cumulative limit of up to RM250.
6. Is there anything I can do to shorten my cooling-off period?
No, the 12-hour cooling-off period is a mandatory requirement if any of the actions triggering it are performed without any exceptions for security purposes.
7. During the cooling-off period can I activate the Kill Switch?
Yes, if you suspect any suspicious ongoing activities during the cooling-off period, you may activate the Kill Switch. To find out more on how to activate the Kill Switch, please head to our Kill Switch FAQ for more information.
⚠️Note:
If you have recently increased your transaction limit, please refer to this article instead.